The Information Technology Infrastructure Library (ITIL) is a globally recognized collection ofbest practices for information technology (IT) service management. The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITILprovides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into “sets” of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF)
A comprehensive set of documents, which defines best practices and accepted techniques in the Information Technology community. This set of guidelines is widely used in both the public and private sector, essentially providing companies with a blueprint on how to organize and manage information technology operations at the company. The library is constantly updated to ensure accuracy and to include emerging technological advances.